
Independent testing commissioned by the competitor

Independent testing commissioned by the competitor

Explaining cold-standby to customer

Junior NOC monkey trying to make sense of inter-VRF routing policy

When you demonstrate how fast & easy-to-use the new provisioning system is

When you show the sales rep the cheaper quote from the other vendor

Network debugging in a nutshell

Change Management’s reaction after requesting much-needed emergency maintenance during freeze period

When rendering the verdict on a peering proposal

Digging through the support ticket queue

When discovering RANCID’s inner workings

When talking “project planning” with the manager

When you see a network running on auto-pilot

Expecting a fast firmware download from the vendor’s website

IP versus DTM engineer

When you convert to a single-homed BGP setup

Dispersion due to dirty patch lead

When you review the intern’s redundancy proposal based on VPLS, rapid spanning tree & HSRP

Surely we can repurpose that old hardware as SDN switches?

The vendor’s hotfix for a hotfix release procedure

When you tell your account rep. you need a specific feature implemented

When the TAC gives you hidden commands to bypass license restrictions

Being the first network to deploy Segment Routing in the core

When the business case does not support fault-tolerant network design

Deciphering the vendor’s hashing algorithm

When you find an open source tool that does the same, and more, than commercial package that was pitched by management.

The reality of 24 hour operational support

MSS Clamping

When that old NOC employee shows he can do event-driven network automation just fine with sed+awk+sh.

The true meaning behind most RFO’s

Tracing down the wrong customer circuit